Great Support - iFly Owners Q&A

We have a new Forum! Go here to get started: https://adventurepilot.community.forum.
The new forum is easier to use and much more capable than the old, we hope you will join our community!

Below is a copy of the old forum. This will remain available for a short period so you can access and review the information contained here. To continue a conversation, or start a new one, please register and create a post at our new forum location.

Search

Home

Discussions

iFly Owners Q&A

Great Support

6/24/2015 8:38 PM

Joined: 1/1/0001

Posts: 0

Great Support

I called the support team today regarding an issue picking up the ADSB signal and talked to Sarah and Shane. Sarah was able to furnish a document regarding setup and Shane talked me through installing another instrument on my IFLY screen that easily indicates whether the ADSB signal is being received and also some technical information. All this was accomplished while I was seated in the plane as he talked me through the process.

After dealing with internet and cell phone "support" (lose term by the way) it's great to talk directly with someone who knows the product and will spend the time to necessary to educate me on how to solve a problem. It's rare in this day and age when the bulk of support teams are 'off shore' and they only read what's on the screen in front of them. Not to mention their 'English language' is lacking.

Many thanks to the IFLY support team.

Mike Berg

6/24/2015 9:01 PM

Joined: 1/1/0001

Posts: 0

Re: Great Support Modified By on 6/24/2015 9:07:49 PM

I don't fault the "off shore" customer service people who don't speak perfect English, I fault the US corporate "fat cats" who ship jobs overseas to increase profits and their bonuses. But yes, I agree. I have received very good support from Adventure Pilot the few times I have needed it. Things usually work as they are supposed to, so I rarely need any support.

Page 1 of 1

iFly GPS Forum

Adventure Pilot LLC