Renewed But Have Questions! - iFly Owners Q&A

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Renewed But Have Questions!

10/29/2014 10:20 AM

Shane

Joined: 4/21/2010

Posts: 1709

Re: Renewed But Have Questions!

Jim,

Thanks for the good attitude about it. But we will take a deeper look to see what it going on with it. Glad to help. Let me know if you need anything else. Have a great week.

Shane Woodson
Vice President | Adventure Pilot LLC.

10/30/2014 3:50 PM

JC

Joined: 6/27/2010

Posts: 152

Re: Renewed But Have Questions!

FYI, I had the same problem with the phone yesterday (2014 Oct 29). This was using the 1 for current owner selection. I used your support web contact form to tell you about my subscription problem and the phone problem, and have not yet received a reply. Today I called again and used the selection to talk to someone, was put through to a person immediately. My subscription problem is now resolved. I didn't think this could be a change in the excellent support quality I've come to expect from AP.

Jeff Carter

"Now go away or I shall taunt you a second time!"

Monty Python and the Holy Grail

10/30/2014 4:07 PM

Shane

Joined: 4/21/2010

Posts: 1709

Re: Renewed But Have Questions!

We are very sorry for this, but yesterday we were very short-handed due to a medical reason. Everyone is back in the office today, so we are caught up. I looked up your email ticket and it was closed today at 2:53pm, due to your phone conversation today.

We thank you for your understanding in these difficult times, please know we are always working our best to resolve your issues as fast as we can. Nothing has changed in our commitment to provide excellent support. Have a great week.

Shane Woodson
Vice President | Adventure Pilot LLC.

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