iFly GPS Forum

We have a new Forum!  Go here to get started: https://adventurepilot.community.forum.  
The new forum is easier to use and much more capable than the old, we hope you will join our community! 

Below is a copy of the old forum. This will remain available for a short period so you can access and review the information contained here. To continue a conversation, or start a new one, please register and create a post at our new forum location.
HomeHomeDiscussionsDiscussionsiFly Owners Q&AiFly Owners Q&ASubscription Renewals--wait till last minuteSubscription Renewals--wait till last minute
Previous
 
Next
New Post
3/4/2011 9:39 AM
 

FYI--If you have time left on your subscription and you renew early it appears that you lose your remaining time and it resets to 365 days. I did mine 2 days back and lost 20 days. Emailed on this but no response.

 
New Post
3/4/2011 11:50 AM
 

Hi Tom,

Sorry we haven't gotten back with you yet. We're getting a LOT of e-mails since that review in the March AOPA Pilot magazine.

To answer your question: You will not lose the remainder of the subscription. After you purchase a year the store will automatically enable your account for exactly one year; we then have a manual step to append any remainder you might have had. We usually do this within a day or two of a subscription being purchased. This is a deficiency in our online store, which we intend to remedy somday, but it only takes a few seconds for us to manually upgrade the account and it will take many hours of programming to change this behiavior...so this change just hasn't floated to the top of my list yet.

Sorry for the confusion.

Thanks!
Walter


Walter Boyd
President, Adventure Pilot
 
New Post
3/4/2011 11:58 AM
 

Thx for the response--disregard my 2nd email---you guys always do the right thing..Tom

 
Previous
 
Next
HomeHomeDiscussionsDiscussionsiFly Owners Q&AiFly Owners Q&ASubscription Renewals--wait till last minuteSubscription Renewals--wait till last minute