Exemplary support - thanks. - iFly General Discussions

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Exemplary support - thanks.

1/23/2014 2:47 PM

harvey

Joined: 4/3/2012

Posts: 7

Exemplary support - thanks.

Want to thank you all for recent help - exemplary product support. Brief talk with Ed Moore - who used e-mail and forum posts I had long forgotten - to confirm my unit probably did have an internal software fault. Out of warranty. Oh dear - here comes another $750 bucks or so on my flying! No way. Ed checks with Walter and for a VERY reasonable sum (which I won't publicize here, but believe me I can buy quite a bit of liquid gold from Mr. Phillips 66 with what was saved) I get a new unit in the mail six working days later. Tech firms that produce terrific gadgets don't always stand behind their stuff. But you guys apparently do. Now, you cynics will say, hey, why did they sell you a bad unit in the first place? Well, it happens, but what marks commercial excellence is what gets done about it. You passed that test with flying colors I would say! Regards, Dave Harvey.

1/24/2014 8:13 AM

Donald Alexander

Joined: 4/14/2013

Posts: 31

Re: Exemplary support - thanks.

Harvey,

I agree that iFly support has been very good. My first 720 failed to boot once during a poker run and they replaced the unit under warranty. They even sent a new screen protector to replace the one I had just installed. My experience here has been much better than with the folks in Kansas.

Don