iFly EFB Warranty, Returns and Refunds

Refund Policy

Your satisfaction is our top priority.  If for any reason you are not completely satisfied with your purchase from Adventure Pilot, we will be happy to exchange or refund your purchase within the first 30 days (does not apply to Subscriptions).  All returns require a Return Merchandise Authorization (RMA) Number.  The return process is simple, see below for more information.

 Return Conditions

RMA number must be requested within 30 days of the purchase.  Customer is responsible for return shipping fees.  The package must be returned within 7 days of receipt of RMA number.  Items must be returned in a reasonable like-new condition (in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included, and free of damage, scratches, etc).  For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Items that have been damaged by use should not be returned.  Any ‘extras’ or promotional items that were included in the purchase must be returned with the order.  Generally you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. Only purchases made directly from Adventure Pilot or www.iFlyEFB.com are eligible for the 30-Day Satisfaction Guarantee. Purchases through a 3rd party dealer are not eligible and such purchases would fall under the return policy of the individual 3rd party dealer.

 Shipping Refund Exclusions

Customer is responsible for return shipping.  However the original shipping fee will be refunded according to the limits below:

Product(s) must have been purchased at full price.  Items purchased at a discount will not qualify for a shipping refund.

Refunds are limited to shipments made via USPS First Class or UPS Ground shipments. Priority, 2-Day, Overnight, etc, shipments will be refunded at a maximum of $15.

Shipments to anywhere outside of the lower-48 continental United States will be refunded at a maximum of $15.

In order for Adventure Pilot to cover the cost of a return shipment, you must request a Return Shipping Label.  A UPS shipping label will be delivered via email.  

 
Restocking Fees

There is no restocking fee for items returned in reasonably like-new condition (as described in the Return Conditions) within 30 days.  Restrictions apply. We reserve the right to refuse to issue credit for any item that has been misused or damaged.  We also reserve the right to charge a restocking fee of up to 25% on returns with missing or damaged components, or if items are not returned in its original packaging. 

Exchanges in Case of Shipping Damage

We partner with only the most reliable carriers and apologize for any delays caused by lost or damaged packages.  We immediately work on shipping errors with our carriers and most claims are resolved within two weeks from initiation to ensure that you are completely satisfied.

If you don’t want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away, please contact us at support@adventurepilot.com.  We will ship the item to you (assuming it is in stock).  We will charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.

Product Refunds - To qualify for a refund, our Return Conditions and Return and Exchange Instructions must be followed.  If the steps are not followed, a refund will be issued in accordance with the condition of the returned merchandise and the value of any missing items.  Refunds are not issued before the merchandise has been received, evaluated and processed by our Returns Team.

 Return and Exchange Instructions

We have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience.  To return or exchange an item, please follow these simple steps:

Contact support@adventurepilot.com within 30 days of your purchase date, include the following information to get your RMA number: Full name, address, e-mail address, daytime phone number, purchase date, serial number, and reason for requesting a return. 

You will be contacted with any questions or clarifications if necessary.  

Mail the item along with a copy of the RMA code. It is recommended to insure the shipment.

Upon receipt of the item, we will inspect the returned merchandise to ensure it meets the Return Conditions listed below. You will be notified if there are any issues that would deduct from your qualified final refund amount.  If all the conditions are met, you will be issued a full refund of your purchase price,

subscription fees, and any shipping/handling charges. 

Warranty Repair Policy
Unless otherwise specified in a product description, New or Certified Refurbished products purchased from Adventure Pilot or an Adventure Pilot authorized retailer are covered under a 1 year warranty from the date of the original purchase for manufacturing defects.  Warranties are not transferrable, and units bought from unauthorized third parties are expressly not covered under this warranty.  Products damaged by improper use or accident will not be covered under a warranty. Adventure Pilot will make best efforts to perform a warranty repair, and if unable the product will be replaced with a similar model device.  Repairs include a 90 day warranty on the repaired component. End user responsible for properly shipping a unit to Adventure Pilot, including any shipping fees.  Policy subject to change or authorized exception in repair or replacement.

Policy Exceptions

We are unable to accept returns or exchanges on the following:

§ Items damaged by use (not as a result of shipping). 

§ Items that have been modified or customized.

§ Items damaged due to improper packaging on the return shipment.

§ If any components or accessories are missing in the return package, their appropriate value will be deducted and a restocking fee may be applied.

§ Only items purchased from Adventure Pilot may be returned to Adventure Pilot.  Products purchased through a 3rd party should be returned to the place of purchase.

§ Returned products must be pre-approved by Adventure Pilot staff, and include an RMA number.
§ Subscriptions services, once a subscription term has commenced, are not refundable.